# Terms of Service > By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. - URL: - Updated: 2026-10-03 These Terms of Service ("Terms") govern your use of Lugara (https://lugara.me) (the "Service") operated by Alatus Labs ("we", "us", or "our"). ## Use of the Service ### Eligibility - You must be at least 13 years old to use this Service - You must provide accurate and complete information when creating an account - You are responsible for maintaining the security of your account credentials ### Permitted Use You may use Lugara to: - Track and manage your personal trips and locations - Import location data from external services - Export your data for personal use - Share trip information as you choose within the Service ### Prohibited Use You may not: - Use the Service for any illegal or unauthorized purpose - Violate any laws in your jurisdiction - Upload malicious code or attempt to disrupt the Service - Access another user's account without permission - Share inappropriate or offensive content - Use the Service to spam or harass others ## User Responsibilities ### Account and Data Accuracy - You are responsible for the accuracy of information you provide to the Service - You must provide accurate and complete information when creating an account - You are responsible for maintaining the security of your account credentials - We are not responsible for errors in data imported from external services - Location data accuracy depends on your device and external mapping services ## Service Availability ### Uptime and Maintenance - We strive to maintain high service availability with minimal interruptions - Scheduled maintenance will be announced in advance when possible - We are not liable for temporary service interruptions ### Service Changes - We may modify or discontinue features with reasonable notice to users - Major changes will be communicated to users in advance - We reserve the right to suspend accounts that violate these Terms ## Payment and Subscriptions ### Billing - Subscription fees are billed in advance on a recurring basis - All payments are processed securely through Stripe - Prices are subject to change with 30 days notice ### Refunds - Refunds are handled on a case-by-case basis - Contact our support team for refund requests - No refunds for partial billing periods ### Cancellation - You may cancel your subscription at any time - Cancellation takes effect at the end of your current billing period - Your trips and data stay in your account after your plan ends - After your plan ends, adding trips beyond the free limit, syncing, and the Pro export formats need an active plan ## Privacy and Data Protection **All privacy-related matters, including data collection, usage, storage, and your rights, are covered in detail in our [Privacy Policy](https://lugara.me/privacy). Please review our Privacy Policy to understand how we handle your personal information and location data.** ## Limitation of Liability ### Service Disclaimer - The Service is provided "as is" without warranties of any kind - We do not guarantee the accuracy of location data or mapping information - Use of location services may drain your device battery ### Liability Limits - Our liability is limited to the amount you paid for the Service - We are not liable for indirect, incidental, or consequential damages - Some jurisdictions do not allow liability limitations, so these may not apply to you ## Intellectual Property ### Our Rights - Lugara, our logo, and original content are our intellectual property - You may not copy, modify, or distribute our proprietary content - All rights not expressly granted are reserved ### User Rights - You retain rights to your original content and data - By using the Service, you grant us permission to display your content as necessary to provide the Service ## Termination ### By You - You may terminate your account at any time through account settings - Upon termination, your access to the Service will cease - You may export your data before terminating your account ### By Us - We may terminate accounts that violate these Terms - We will provide reasonable notice before termination when possible - Serious violations may result in immediate termination ## Governing Law These Terms are governed by the laws of Portugal and the European Union. Any disputes will be resolved in the courts of Portugal. ## Changes to Terms We may update these Terms from time to time. We will notify you of changes by: - Posting the updated Terms on this page - Sending an email notification for material changes - Displaying a notice within the Service Continued use of the Service after changes constitutes acceptance of the new Terms. ## Contact Information If you have questions about these Terms, please contact us at: **Email**: support@lugara.me --- _By using Lugara, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy._